Our terms and conditions cover what is included free in your standard install and what happens if we need to quote for extra works.
Sometimes issues arise on the day that mean we can’t complete your install on the first visit, but if we know about these in advance, we can often resolve them beforehand.
So for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.
A standard installation usually takes around 3-4 hours.
We will need access to your property with a responsible person over 18 years old.
All of our units require a WiFi connection unless you choose a model with 3g/4g.
If you live in an area where your mobile phone signal is weak, please ensure your Wi-Fi password is ready and accessible so we can connect our units to your home Wi-Fi unlock the smart features for you.
Fitting of a charge point on a brick or plaster wall, or to another suitable permanent structure.
Up to 15 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.
Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
The fitting and testing of electrical connections and protections required for the charge point.
Installation of a Type C MCB and a Type A RCD in an RCBO enclosure.
Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
Some conditions and limitations that you need to know
The charge point must be located in your designated off-street parking area and be fixed at a height where it can’t be hit by a vehicle.
We can’t fix the cable higher than 1.8 metres (6 feet) above the ground. If fixing higher than this is unavoidable then the installation may need to be paused - in that case we will quote for any extra work needed.
We can’t, as part of the standard package, trench the cable underground or suspend it above ground - if something like this is required please talk to us so that we can give you a quote in advance. If we find out on the day that we have to cross a garden or a pathway we may need to pause the job and quote for the extra work needed to trench the cable.
When you are using your charger the EV charging lead must remain on your property and must not create a trip hazard for you or anyone else.
We can’t run cable under floorboards or through ducting / ceiling voids / wall voids without a draw cord (to pull the cable through), or if the floorboards have not been lifted. We can’t take responsibility for reinstating flooring or other building materials after the cable has been laid.
Our experts are not able to work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them.
Our experts are not able to work in extreme weather (i.e. flooding or intense rain). If it is not safe to carry on, our expert will do as much as they can and we will return at a later date.
What happens if we find that your existing wiring isn’t up to scratch
EVC Experts follows BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations.
If we can’t install in line with these rules then your installation will be paused and we will quote for the work needed to meet the required standards.
If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install then we will quote for the work needed to meet the required standards
What happens if your electrical supply is inadequate:
We can only complete the job if the electrical capacity (i.e. main fuse) can support the additional electrical demands of the charge point. If the capacity is not sufficient, we might be able to de-rate the charge point or we may have to pause the job until your main fuse is upgraded by your electricity supplier.
If required, your installation project manager will detail required works and provide a no obligation quotation for these services. Quotations are valid for a period of 90 days once issued.
If it is determined that an installation cannot be completed on the day, EVC Experts will quote for additional works, and a new installation date will be given once payment has been made. Please allow up to 10 working days for a new installation date.
If we (EVC Experts) suspect that the installation will not comply with the OZEV grant requirements, your installation will be paused. Should you disagree with that assessment, you will be given an opportunity to contest this by providing EVC Experts with information to state your case to the government, which we can then pass on to the DVLA/OZEV for pre-approval. Should EVC Experts receive approval to proceed, a new installation date will be given, please allow up to 10 working days for a new installation date.
The owner/customer or a responsible adult of the age of 18 years or over needs to be present on site for the entire duration of the install.
We will request some images of your property so that we can assess if it meets the above criteria, our team will talk you through the requirements in more detail.
All our installers have decades of experience and a wealth of knowledge, qualifications and experience. Trained to the latest 18th edition regulations, our installers understand the electric vehicle industry and electric vehicle charging; enabling them to assist you with most questions on the day of the installation.